Shipping
The standard method of shipping to our U.S. customers is UPS Ground. These shipments are delivered Monday through Friday, and usually take 3-6 business days under normal circumstances. Shipping covers the cost of the delivery, the shipping package and labor to get it on its way. Sales tax is charged only for residents of California, everyone else gets a break they won't receive at their local retailer.*Delivery of the Standups (considered oversized) may take up to 12 business days, within a day of placing an order.
*Please allow a few extra days for processing of all 'Check' payments. (prior to shipping)
*Sorry!!! we can not ship to P.O Boxes or APO/FPO addresses.
Return Policy
We have a 30 day return policy, subject to the following conditions: Sealed merchandise may be returned for an exchange or store credit, and defective product will be replaced with the same product purchased. In order for you to return a merchandise you must send an email to webmaster@Hollywoodsouvenirs.com. Please write 'RMA request' in the subject email. Please indicate the reason for your request.Upon the receipt of your request a customer service representative will contact you.Once an RMA authorization was issued, shipping instructions will be sent to you. Please be advised that all shipping expenses will be incurred by you.
International Orders
We do not ship outside of the United States, at this time. We may accept some international orders only with wire transfer method of payment or with U.S. dollar money order.
*Our Standups can NOT be shipped outside of the United States.
As an International customer, you are responsible for paying any duties, customs or tariffs on the products when the product arrives in your country (if applicable).
